The infrastructure is backed by double layer edge security, transport and storage encryption of records and recordings.
Monitor your agents in realtime without the need of using external hardware. This can be the perfect tool for supervisors to gather conversation between customers and agents.
Scales from 1 to 1000s of agents seamlessly over our multiple location data centers.
This is the mechanism on how calls are handled when they come in, e.g. if you have multiple queues how calls will be distributed for example when a certain wait time has been reached. Like queue the ACD settings are very flexible and very likely able to be set to your needs.
Being pure cloud, agents can literally work anywhere and be monitored by supervisors anywhere as well.
Your supervisors and agents will have access to a Web Panel where they can easily set various options such as Pause/AUX code i.e. Lunch, Toilet, Queue activities such as Agents on call, caller waiting etc.
